Career Break
Personal and academic development. Pursuing MA in Anthropology while engaging in independent research.
Berk Ketenci
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Multilingual customer service specialist and MA student in Sociocultural Anthropology. Experienced in navigating diverse, high-volume customer service environments for global brands such as Google, Netflix, and Dyson. Passionate about human-centered research, cross-cultural communication, and storytelling through qualitative methods.
Now looking to break into creative industries — art, cinema, media, social media, writing, journalism, and content making.
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i. Experience
Customer Service Representative — Google Play Store
Conduent
Handled customer inquiries via email, chat, and outbound calls. Resolved issues related to digital transactions and Play Store functionality.
Customer Service Agent — Dyson
CPM International Contact Centre
Troubleshot technical problems with vacuum cleaners over the phone.
Content Reviewer — YouTube
Cognizant
Reviewed content flagged for violating platform policies.
Customer Service Agent — Netflix
Teleperformance
Supported users with account issues, cancellations, and service-related concerns.
Kitchen Assistant
Kreuzburger
Assisted with food prep, cooking, serving, and cleaning during short-term visit.
Intern
Hakikat Adalet Hafıza Merkezi
Translated documentation on human rights violations and disappearances. Contributed to global memorialization archives.
Sales & Customer Relations
Ketmak Makina ve Tesis İmalat San. Tic. A.Ş.
Acted as cultural liaison between the company and its international clients. Led client visits, translated during meetings, and facilitated smooth cross-cultural communication. Represented the company at the IFAT exhibition in Munich.
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ii. Education
Master of Arts, Sociocultural Anthropology
Yeditepe University
Bachelor of Arts, Cultural Studies
Sabancı University
Conducted in-depth interviews for anthropology courses. Coursework in gender, media, literature, sociology, and philosophy. Language of instruction: English.
Erasmus Exchange Program
University of Amsterdam
Focus: Gender and Sexuality; Housing; Documentary Film.
Summer School — Visiting Student
Boğaziçi University
Courses: Qualitative Research Methods; Philosophy.
Visiting Student
Concordia University
Courses: Censorship in US Culture; Popular Music History; Contemporary Dance.
High School Diploma
Eyüboğlu Eğitim Kurumları
All classes in English, except Turkish Literature and World History.
High School Exchange
North Clackamas Christian School
Activities: choir (bass), orchestra (percussion), football and basketball teams.
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iii. Skills & Languages
Microsoft Office · Translation (English ↔ Turkish) · Interviewing & Ethnographic Research · Cross-cultural Communication · Prompting · Video making · Photography · Music editing · Playing bass
Turkish (native) · English (near-native)